Frequently Asked Questions

You can contact a support representative at any time.


These five: Safari, Google Chrome, Firefox, Opera and Internet Explorer 8 (or greater).

Send a message to one of our service team and they'll figure out what the issue is. Mention the title you're trying to access, your device, and as many specifics about your issue as possible.

We can! Talk to a representative, and don't forget to mention your title and device.

Download it here! You'll need it ADE to access any of GoTitles's content.

If you're having trouble logging in, our customer support team will help you find out why:

Not specifically! You can definitely use an eReader, but you can also use a laptop/desktop or mobile device with Apple or Android.


There's no limit. You can access GoTitles on as many devices as you have.

If you don't have Adobe Digital Editions on your device, you should definitely get it. You can download it here! If that's not the reason, our support team can help you out.

We're sorry to hear that, but if you're truly unhappy, complete this form or talk it out with a live representative: 1-888-778-0460.

When people request cancellations, we send out an email to the original address used to sign up to confirm said cancellation. If you've received this email, then your cancellation was, indeed, successful.

A member of our billing department should be able to help you figure it out. Send them a message here.